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Insurer claims steps: neutral guidance (EU)

A neutral, country‑agnostic overview of typical claims steps. Always follow your policy terms and local requirements—Minsas does not provide legal advice.

  1. Document and collect: photos, scene details, driver/vehicle/insurer information.
  2. Complete the EAS: ideally as a shared, co‑signed report with the other driver in Minsas.
  3. Notify promptly: send the report to your insurer within required time limits.
  4. Provide evidence: attach photos, sketch, and any relevant documents.
  5. Follow up: respond to insurer requests; keep copies of all documents.